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This page sets out how upbd8 handles your account, your data, and your rights as someone accessing the platform from Bangladesh. Access and eligibility depend on your local law and the eligible regions we support at the time of your visit.
Our legal framework is built around the account relationship we hold with you directly. We do not make claims about licences, jurisdictions or regulatory bodies we cannot evidence here — instead, we state clearly that access to upbd8 services depends on the laws that apply in your region and whether your location falls within the eligible regions we support. If local law in Bangladesh restricts online gaming activity, that restriction governs your ability to use the platform. We do not override local law, and we do not represent that our services are lawful everywhere they can be technically reached. Your account registration is a formal step: by creating and using an account, you confirm that you have checked your local eligibility. Transactions processed through bKash, Nagad or Bank Transfer are subject to the terms attached to each of those payment rails as well as to our own account-wallet rules. Where a conflict arises between a payment provider's terms and ours, you should contact our support team before proceeding so we can clarify which rule applies to your specific transaction. We keep our policy language plain so you can read it without legal training.
Payments via bKash are processed under that provider's own terms alongside our account-wallet rules.
Nagad transfers carry the same dual-term structure — both Nagad's conditions and our wallet policy apply.
Bank Transfer transactions are recorded in your account wallet and subject to the verification steps shown at the time of the request.
Not every interaction with upbd8 falls under this single policy document. Understanding where the scope starts and stops will help you raise the right question with the right channel when something needs attention.
This policy applies fully to how we handle your account registration, login, wallet activity and identity verification steps. If you have a question about account access, this document is the right starting point before contacting support.
Deposits and withdrawals via bKash, Nagad or Bank Transfer are covered by this policy at the platform level. The individual payment provider's own terms also apply, and those sit outside our control.
Game titles and lobby content available through studios such as PG Soft, Habanero or CQ9 are supplied under separate commercial arrangements. This policy does not govern their game mechanics, RTP display or prize structures — those are set by each studio.
Links or integrations pointing to services outside upbd8 — including payment apps, external verification tools or third-party analytics — fall outside this policy. We are not responsible for how those services handle your data or requests once you leave our platform environment.
You have concrete steps available to you at any point in your account relationship with us. Your transaction history is visible in your account wallet after login — every bKash, Nagad or Bank Transfer movement is logged there with a timestamp and status. If a record looks incorrect, you can raise a correction request directly through our support channel rather than waiting for a scheduled review. Personal details held on your account — name, contact information, linked payment method — can be updated by navigating to the account settings page shown after login. For policy questions that go beyond a standard account query, you can submit a written request to our support team and we will respond through the same channel you used to reach us. Where a request involves your stored data, we will confirm receipt and let you know the steps we will follow to address it.
Open your account wallet after login to see a full log of transactions, including amounts, payment method used and current status for each entry.
Navigate to account settings to update contact information or linked payment details. Follow the verification fields shown on that page — do not send sensitive details through a chat message.
Submit your question through our support route. We respond via the same channel and keep a record of the exchange on our end for follow-up if needed.
If you want to know what information we hold on your account, contact support with your account identifier. We will confirm what is held and the process for addressing any concern you raise.
Policy questions are handled through the same support routes used for account help. Use the channel that suits the urgency and nature of your question — live chat for account-level queries, email for written policy or data requests that need a documented response.
Reach the support team directly from the chat icon shown in your logged-in account view. Suitable for account access questions and transaction status checks.
Send a written policy or data request to our support email address shown on the contact page. We respond through the same email thread so the exchange stays on record.
The help section inside your account lists step-by-step paths for common policy actions — updating details, reviewing wallet history and submitting a formal request.
We keep the data we hold on your account to what is needed to operate it and process your transactions through bKash, Nagad or Bank Transfer. Retention periods follow the requirements that apply to the eligible regions we operate in — we do not hold data indefinitely beyond what those requirements permit. Cookies used on the platform are limited to session management and account-state tracking; you can review and adjust cookie preferences from the settings shown in your browser. Account security steps — such as login verification — are configured to reduce unauthorised access and are visible during the login process itself. If you believe your account has been accessed without your permission, contact support immediately through the chat route in your account view.
We store only the account and transaction data needed to run your wallet and process payments via bKash, Nagad or Bank Transfer. We do not sell or share this data with unrelated third parties.
Cookies on upbd8 handle session state and account recognition. Adjust your cookie preferences through your browser settings; disabling session cookies may affect how your account loads.
We keep account records for the period required by the rules of the eligible regions we serve. Once that period passes, data is removed from active storage unless an unresolved dispute requires it to be retained.
To request a correction or deletion of data we hold, contact support with your account identifier and the specific change you are requesting. We will confirm the process and timeline by return.
These are the questions we receive most often about our legal terms, your account rights and how policy applies to transactions and data on upbd8.
Access and eligibility depend on your local law and the eligible regions we support. We do not claim lawful status in every location where the platform can be reached. Check the laws that apply to you in Bangladesh before creating or using an account.
We hold the registration details you provided, your transaction history including bKash, Nagad and Bank Transfer activity, and session records needed to manage your account. To see a summary of what we hold, contact support with your account identifier.
Yes. Submit a written deletion request through our email support channel. We will confirm what data is held, whether a legal retention requirement prevents immediate deletion, and the steps we will follow to process your request.
Both our own account-wallet policy and the individual payment provider's terms apply. Where they conflict, contact support before completing the transaction so we can clarify which rule governs your specific case.
Log in and go to account settings. Follow the verification fields shown there to update contact information or linked payment details. For changes that require identity verification, the steps are shown on that page — do not send sensitive details through chat.
We retain transaction records for the period required by the rules of the eligible regions we operate in. After that period, data is removed from active storage. If a dispute is unresolved at the time of closure, the relevant records are kept until the matter is settled.